Promoters
Ask what worked, why they would recommend you and what made the experience stand out.
When they love or doubt you
Understand what customers really feel
Konvolo follows up on NPS, feedback and customer moments with short AI interviews, so you can understand the reason behind the score, comment or silence.
Feedback moment
Go from rating to reason
When they love you
Learn what creates loyalty and repeat it.
When they doubt you
Find the friction before it becomes churn.
Customer moments
Understand customers at the moments that matter
The same simple structure works across the customer journey.
The moment
Every score has a story behind it
NPS and feedback tell you that something changed.
They do not always tell you why.
Konvolo asks the next question while the experience is still fresh.
Two ways to use it
Follow up on strong signals and weak signals
Detractors
Ask what disappointed them, what needs to change and whether the issue can still be fixed.
What forms miss
A score tells you how much. A conversation tells you why.
"9 out of 10"
does not tell you what to repeat.
"4 out of 10"
does not tell you what broke.
"It's fine"
may hide weak engagement.
"Too slow"
may mean support, product or onboarding.
Adaptive questions
Questions that go past the score
Konvolo turns feedback into a short conversation.
Questions Konvolo can ask
- What made you give that score?
- What should we keep doing?
- What almost made you choose a lower score?
- What needs to improve first?
- Was this a product, support or onboarding issue?
- Can we follow up to help fix it?
What your team gets back
Feedback your team can act on
See what customers love, what creates doubt and what needs attention first.
Drivers behind scores
Understand the reason behind NPS, CSAT or feedback.
Promoter themes
See what creates loyalty and word of mouth.
Friction themes
Find the issues that create doubt or frustration.
Original answers
Keep the customer voice behind every theme.
Segment patterns
Break feedback down by market, plan or customer type.
Next best actions
Route issues to the team that can fix them.
How teams act on it
Turn feedback into sharper decisions
Customer success
Follow up on unhappy customers before they drift.
Product
See which product moments create love or doubt.
Support
Find where support speed or clarity hurts trust.
Marketing
Use real customer praise in messaging.
FAQ
Common questions
Can we match the tone and look to our brand?
Yes. A Konvolo channel can use your language, tone, colors and visual style so the conversation feels like part of your customer experience.
How do we distribute a Konvolo channel?
Embed it on your website or inside your product, send it by email, share it as a QR code or use a simple link.
Can Konvolo talk to customers in different languages?
Yes. Konvolo can run conversations in many languages and adapt to the customer's language, which helps when you collect feedback across markets.
Can we control what the AI asks?
Yes. You define the goal, topics and guardrails. Konvolo keeps the conversation focused on what you want to understand.
What happens if a customer shares something sensitive?
Answers can be handled responsibly, anonymized when needed and reviewed before they are shared with the wider team.
Do teams only get raw answers?
No. Konvolo groups answers into themes, keeps the original customer words and shows what needs attention.
How fast can we get started?
Start with one moment, like NPS follow-up or feedback after support. Once the channel is set up, it can be distributed right away.
Start with feedback
Find out what customers really mean
Show us one feedback moment. We will show you what Konvolo can learn from it.