Before they leave
Trigger a short AI interview when a customer starts cancelling, downgrades or shows churn intent. Understand what is wrong, spot recovery signals and route them to the next best step before they leave.
When they leave you
Understand why customers leave before it is too late
Konvolo runs short AI customer interviews before or after churn, asks the follow-up questions a form cannot ask and turns the answers into signals your team can act on.
Churn moment
Catch the real reason while you can still act
Before cancellation
Find the blocker and route the customer before they leave.
After churn
Learn what happened and what could bring them back.
Customer moments
Understand customers at the moments that matter
The same simple structure works across the customer journey.
The moment
Every churn moment has signal
A cancellation form can tell you what reason a customer picked.
It rarely tells you what actually happened.
Konvolo captures the context while the decision is fresh, so your team can learn from it or act before churn becomes final.
Two ways to use it
Use the conversation before or after churn
After they leave
Follow up after cancellation to learn what happened, what disappointed them and what could make them come back.
What forms miss
Forms give you a label. Conversations give you the cause.
"Too expensive"
may mean the value was unclear.
"Missing features"
may mean the workflow never clicked.
"Switched provider"
may reveal what a competitor explains better.
"No longer needed"
may hide poor timing or weak adoption.
Adaptive questions
Questions that adapt to the answer
Konvolo keeps the conversation short and asks the follow-up that gets closer to the real reason.
Questions Konvolo can ask
- What made you consider leaving?
- When did the product stop feeling valuable?
- When did trust start to drop?
- Did you compare us with another solution?
- What would have made you stay?
- What would need to change for you to come back?
What your team gets back
Churn feedback your team can actually use
Get a clear view of what customers said, where patterns repeat and what to do next.
Top churn reasons grouped by theme
See the patterns behind lost customers.
Original customer answers behind each theme
Keep the evidence close to every insight.
Recovery signals and win-back opportunities
See who may still be saved or won back.
Segments where churn reasons repeat
Break churn down by market, plan or customer type.
Recommended actions for each team
Give CS, product and onboarding a clear next step.
Trends over time
Spot problems that are getting louder.
How teams act on it
Turn churn feedback into decisions
Customer success
Recover customers and improve renewal check-ins.
Product
See which gaps or workflows keep causing churn.
Onboarding
Find where customers fail to reach value.
Leadership
Separate one-off complaints from revenue risk.
FAQ
Common questions
Can Konvolo help before a customer cancels?
Yes. Trigger a short conversation when a customer starts cancelling, downgrades or shows churn intent. If the issue can still be fixed, Konvolo can route them to the right next step.
What happens after a customer has already churned?
Konvolo can ask what happened, what would need to change and whether the customer could consider coming back.
How is this different from a cancellation survey?
A survey collects a fixed reason. Konvolo asks follow-up questions, separates labels from real causes and keeps the customer's own words behind each theme.
Can we identify winback opportunities?
Yes. You can see which churned customers may come back if product gaps, pricing, onboarding or support issues change.
Can the conversation match our brand and language?
Yes. A Konvolo channel can use your tone and visual style, and it can run conversations in many languages.
How do we avoid making cancellation feel annoying?
Keep the conversation short, ask only relevant follow-ups and use the answers to help the customer or improve the experience.
Who should act on churn insights?
Customer success can recover accounts, product can prioritize recurring gaps, onboarding can fix value delays and leadership can see where revenue risk is growing.
Start with churn
Find out why customers are leaving
Show us one churn moment you want to understand. We will show you what Konvolo can learn from it.