Before they leave
Understand what is wrong and route the customer to the next best step.
When they leave you
Understand why customers leave before it is too late
Konvolo runs short AI customer interviews before or after churn, asks the follow-up questions a form cannot ask and turns the answers into signals your team can act on.
Churn moment
Catch the real reason while you can still act
Before cancellation
Find the blocker and route the customer before they leave.
After churn
Learn what happened and what could bring them back.
Customer moments
Understand customers at the moments that matter
The same simple structure works across the customer journey.
Two ways to use it
Use the conversation before or after churn
After they leave
Learn what happened and what could make them come back.
What forms miss
Forms collect the answer. Conversations reveal the cause.
"Too expensive"
may mean the value was unclear.
"Missing features"
may mean the workflow never clicked.
"Switched provider"
may reveal what a competitor explains better.
"No longer needed"
may hide poor timing or weak adoption.
Newsletter unsubscribe
Churn can start with an unsubscribe
Send people from your unsubscribe flow to a Konvolo channel and learn why they left, why now and what would make them come back.
01
Redirect after unsubscribe
02
Ask the follow-up
03
Find what to change
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Konvolo interview
Adaptive questions
Questions that adapt to the answer
Konvolo keeps the conversation short and asks the follow-up that gets closer to the real reason.
Questions Konvolo can ask
- What made you consider leaving?
- When did the product stop feeling valuable?
- What would have made you stay?
- What would need to change for you to come back?
What your team gets back
Churn feedback your team can actually use
See why customers leave, where patterns repeat and what to do next.
Churn reasons by theme
See the patterns behind lost customers.
Customer evidence
Keep the original words behind every theme.
Save and winback signals
See who may still be saved or won back.
Recommended actions
Give each team a clear next step.
How teams act on it
Turn churn feedback into decisions
Customer success
Recover customers and improve renewal check-ins.
Product
See which gaps or workflows keep causing churn.
Onboarding
Find where customers fail to reach value.
Leadership
Separate one-off complaints from revenue risk.
FAQ
Common questions
Can Konvolo help before a customer cancels?
Yes. It can catch the issue and route the customer to the right next step.
What happens after a customer has churned?
Konvolo asks what happened and what would need to change for them to come back.
How is this different from a cancellation survey?
A survey collects a fixed reason. Konvolo asks follow-up questions and finds the real cause.
Can we identify winback opportunities?
Yes. See which customers could return if the right things change.
Can the conversation match our brand and language?
Yes. A Konvolo channel can use your tone and visual style, and it can run conversations in many languages.
Start with churn
Find out why customers are leaving
Show us one churn moment you want to understand. We will show you what Konvolo can learn from it.