When they leave

Understand why people leave — and what could bring them back

Konvolo connects what people hoped for at the start with what made them leave and what needs to change.

When they leave

Connect the ending to the beginning

Then What did the person hope to get when the relationship began?

Now What was missing — and what would need to change?

The moment that matters

A fixed answer such as “too expensive” or “did not use it” often describes only the endpoint.

Ask about the original expectation and when the picture changed to see what genuinely needs to be different.

A short conversation

Konvolo connects the ending to the expectation the person had at the start.

I thought the membership would help me build a regular routine.

When did it start to feel like that was not happening?

After the introduction, I mostly had to figure it out on my own.

What would need to change for you to want to come back?

Someone follows up and helps me find a routine that works.

From exit to action

Understand why people leave and who might consider coming back.

See which expectations often go unmet.

See who may come back if something specific changes.

Use exits to give the next person a better start and experience.

FAQ

Should we ask before or after someone leaves?

Both work. Before the exit, you may be able to resolve the issue. Afterward, you can understand what happened without trying to change their mind.

How do we see what could bring someone back?

Konvolo asks what the person expected, what changed, and what could make them come back.

Can we track reasons for leaving over time?

Yes. Answers are grouped into recurring patterns while keeping the nuance and people's original words.

Understand the ending

Show us where people leave, and we will show you how Konvolo can connect the ending to the beginning.